Return and Refund Policy

Returns & Refunds

General Policy
We do not accept returns for any reason except manufacturing defects or transit damages. If you receive a damaged product, please follow the steps outlined below.

Notification of Damage

• Contact us within 2 days of delivery to report any damage.
• Submit your claim through your trade account under the 'My Returns' tab, including:
  • A picture of the damage and the packaging.
  • A brief explanation of the issue.
  • The Product Code number and PO number.

Return Process

1. Claim Assessment: Upon receipt of your notification and evidence, our Returns Team will review your claim and aim to respond within 2-5 business days.
2. Collection of Goods: If your claim is accepted, we will arrange for the collection of the damaged item on an agreed date. The courier will collect the item only from the original delivery address.
3. Resolution Options: After evaluating the damaged goods, we will offer one of the following:
   • Replacement of the item
   • Full or partial refund
   • Repair of the item
   • Issue a credit note
   • Issue a discount

Important Notes

• We do not accept cancellations, refunds, or replacements for bespoke products once they are in production or in transit.
• Variations may occur from batch to batch; these will not be treated as defects, as they are natural occurrences.
• Unauthorized returns will not be processed or credited.

Contact Information
For any inquiries regarding our Return Policy, please contact us at clients@kasa.bello.com.

Please refer to our Terms and Conditions for further details.